We not focusing on the competition, focus on our customer.by rocky
Our customers might come us for help in times of frustration, or even crisis, and it’s sometimes challenging to identify their issues to start solving them. But being open and transparent with customers can go a long way, and that vulnerability between you and a customer can help mitigate conflict and get them the help they need.
If we don’t know the answer to a question, we be honest, and let them know we will asking someone who will know the answer. If we have to put them on hold, we tell them why. Keeping lines of communication open and being fully transparent will (hopefully) be appreciated by our customers and help us form a more trusting relationship.