DLH Technology Blog

We not focusing on the competition, focus on our customer.

by

Our customers might come us for help in times of frustration, or even crisis, and it’s sometimes challenging to identify their issues to start solving them. But being open and transparent with customers can go a long way, and that vulnerability between you and a customer can help mitigate conflict and get them the help […]

Read more


We don’t want to push our ideas on to customers

by

When companies create products that help people solve real problems, it’s easy to help them derive value and understand the benefits. A goal of customer success is to help customers get the most out of their purchases (thereby preventing customer turnover),  so if you’re on a call and a customer is giving signals that they’re […]

Read more


Customer service shouldn’t just be a department

by

We learn a lot from feedback from your first customers, and going the extra mile to keep them will make them advocates you can activate for quotes, testimonials, interviews, social media campaigns, and, of course, referring future customers.  Customer service shouldn’t just be a department, it should be the entire company DLH Technology.

Read more